How it works
One week, from the family side
This page follows one week for a client on Nonni, told from her daughter's side: the invitation, the daily calls, one flagged moment, and the update that reaches her phone. Kate is the engine behind the scenes. It listens, understands, applies rules and records what happens. Mary is the voice on the daily call. Nonni is the app the family uses.
This is an illustrative example. Margaret, Sarah and Priya are not real people. The names, times and figures below show how the system operates. They are not the record of any real client, family member or coordinator.
The week, step by step
Monday 7 September 2026
Margaret joins Nonni
Margaret's coordinator, Priya, adds her as a client, records her consent for wellbeing data processing, and sets a daily check-in for 9:30 am. Priya invites Sarah, Margaret's daughter, by email. Sarah accepts the invitation, reads and acknowledges the privacy notice, and sets her alert preferences.
Email invitation
Nonni
You have been invited to follow Margaret Thompson on Nonni
Priya Nair has invited you to Nonni so you can stay informed about Margaret's daily wellbeing check-ins. Accept the invitation to read the privacy notice and set your alert preferences.
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Alert preferences
Safety and health alerts by SMS
Sent as soon as a high-severity or safety alert is raised.
Weekly summary by email
A short round-up sent once a week, even when nothing is flagged.
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Tuesday 8 to Monday 14 September
A routine week
Mary calls Margaret each morning for a short conversation of three to five minutes. Every afternoon, Sarah opens Nonni and sees a short summary and a mood reading. Nothing is flagged during this week.
Daily summary
Wednesday 9 September
Mood readingSettledMargaret talked about her garden and a call with her sister. She slept well and ate a full breakfast.
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Tuesday 15 September, 9:31 am
The call
Mary calls Margaret for her daily check-in. The conversation covers her sleep, her breakfast and her sore hip. As agreed in her care plan, six loneliness questions are woven into the conversation. Near the end, Margaret says she had a small slip in the shower that morning and caught herself in time, and asks for a shower chair. Sarah does not see this call as it happens.
9:38 am
Understanding
Kate scores only what was asked and answered: a loneliness total of 3 of 6, with the social loneliness part at 3 of 3 and the emotional loneliness part at 0 of 3. Separately, Kate reads the transcript for two matters: a near fall in the bathroom with no injury, and a request for a shower chair. Sarah is not notified at this point.
9:38 am
Rules, not judgement
Because the social loneliness score crosses the agreed cut-off, a high-severity alert is raised by rule. The near fall is classified as a safety concern with a 120 minute acknowledgement target. Two care actions are created: a shower chair assessment and supply, and a social connection follow-up. This step happens on the coordinator's side. Sarah does not see it yet.
9:39 am
Dispatch
Priya, who is on call, receives an SMS, and Margaret moves to the top of her escalation board. Sarah is not contacted yet. Her coordinator sees it first.
9:52 am
Acknowledgement
Priya acknowledges the alert on her board, with 107 minutes to spare against the 120 minute target. If no one had acknowledged the alert, the system would have stepped up: a repeat SMS, then a call to a backup coordinator. Sarah still does not know yet.
10:15 am
Human approval
Priya reads the transcript excerpt and the request, then approves the shower chair action herself. Nothing is purchased automatically. Her approval creates a task for an occupational therapy assessment and equipment request, with her name and the time recorded in the audit log.
10:20 am
Family update
Sarah receives an SMS. She replies OK at 10:26 am. Her Nonni dashboard now shows the alert and the care action, marked Approved.
Text message
Margaret mentioned a small slip in the shower this morning. She was not hurt. Her coordinator has approved a shower chair request and will phone Margaret this afternoon. Reply OK to confirm you have seen this.
10:20 am
OK
10:26 am
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Nonni dashboard
15 September
Shower chair, assessment and supply
Approved15 September, 10:15 amSocial connection follow-up
Pending approval15 September, 9:38 amIllustration only
2:00 pm
Human follow-up
Priya phones Margaret to see how she has been feeling. They agree Margaret will try the Tuesday community lunch. Priya writes a handover note, and the social connection care action moves to In progress on Sarah's dashboard.
Nonni dashboard
15 September
Social connection follow-up
In progress15 September, 2:00 pmIllustration only
Friday 18 September
Completion
The shower chair is delivered and installed. The care action is marked Completed, and Sarah sees this on her dashboard.
Nonni dashboard
18 September
Shower chair, assessment and supply
Completed18 SeptemberIllustration only
Tuesday 22 September
The loop closes
The next weekly loneliness check happens during the normal call. This time the social loneliness part is 1 of 3, down from 3 of 3 the week before. Margaret mentions she has been to the community lunch. The trend shows the change on both dashboards, and the alert is closed with the outcome recorded.
Social loneliness trend
3 of 3
15 September
1 of 3
22 September
Margaret has started attending the Tuesday community lunch.
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Three things worth knowing
The coordinator sees things first
An alert reaches the person on call before it reaches the family. A person looks at it before anyone else is told.
Family is told plainly, and asked to confirm
Sarah receives a short, plain message and is asked to reply to confirm she has seen it. Nothing is hidden from her.
Nothing happens to Margaret without a person deciding
The shower chair request was not purchased automatically. A person read the transcript and approved the action before any task was created.
See the rest of the story
- See the same week from the coordinator sidehttps://kate.nonni.ai/how-it-works
- Back to Nonnihttps://nonni.ai/